Refund policy

Refund & Cancellation Policy

Due to the hygienic nature of haircare and cosmetic products, Brazilian Secrets does not accept returns on delivered products. All sales are considered final once an order has been processed and dispatched from our premises.

Order Cancellations

Orders may be cancelled for a full refund only if the cancellation request is received before the order has been processed and dispatched.
Once an order has left our premises, it cannot be cancelled or refunded.

Damaged or Incorrect Items

If you receive a damaged, leaking, defective or incorrect product, please contact us within 48 hours of delivery at hello@braziliansecretsa.com.

Kindly include your order number and clear photographs of the item and packaging.

Once reviewed and approved, we will arrange an appropriate resolution, which may include a replacement or refund at our discretion.

Non-Refundable Situations

We do not offer refunds for:
• Opened or used products
• Change of mind
• Incorrect product selection by the customer
• Delays caused by courier services

Approved Refunds

If a refund is approved, it will be processed to the original payment method.
Please allow 5–10 working days for the transaction to reflect, depending on your financial institution.

Brazilian Secrets reserves the right to decline any request that does not meet the above conditions.